1. Our Commitment to Your Privacy

We care about your privacy. This policy explains our commitment to safeguarding your personal information in connection with your use or access of this website. It describes the information collection, use, retention and disclosure practices and also informs you of your rights with respect to information about you held by us. Please read this policy carefully. Because we rely on your consent as a precondition for access and use of this website, including acceptance of our Terms and Conditions, we will be processing your information as necessary for the performance of our obligations under our Terms and Conditions. By using this website, you are deemed to have read and accepted this privacy policy.

2. Information We Collect

a) Voluntary Information

We only collect personal information if you provide it to us for a certain reason. Before the collection of personal information, we will identify the purposes for which information is being collected. We do not collect information indiscriminately. To book our villa or services, you may be required to provide certain information to process your reservation and payments. This information may include name, address, email, company details, payment options, booking details, phone number and special requests. If you contact us directly, we will also be receiving your personal information.

b) Automated Information

When a user visits or accesses our website, certain information is automatically logged by our servers. Log information includes, but is not limited to, your internet protocol address (IP address), device type and operating system, browser type and version, cookie data as well as the referring website.

c) Financial Information

All payments made through our website are processed through secure payment gateways. You are advised to review the privacy policy of our payment processors before making any transactions. We do not receive, collect or store credit card information directly on our servers.

3. Use of Information

We use the personal information you provide to us to supply services and information requested by you, process your bookings and deal with any inquiries or issues. If you contact us directly, we will use your information to respond to you. We also use the personal information necessary to investigate violations of or otherwise enforce our Legal Terms and to protect us from legal action or claims from third parties.

We use automated non-personal information to review users' website usage patterns, including for example to understand how users find us on the internet or which pages are more popular on the site. This allows us to understand the website's performance and improve its design and content. This information is collected in aggregate form and does not identify you as a particular individual.

4. Cookies

Our website uses cookies to enhance your browsing experience. A cookie is a small, typically encrypted text file, which a website's server places on your devices when your browser loads a particular website. Cookies help us to authenticate users and provide access to secure areas of the website. We use two types of cookies: session cookies and persistent cookies.

Cookie Types:

You have the ability to control cookies by customizing your browser's cookie settings. You can set your browser to block cookies or to clear cookies after you have finished browsing. If you block or reject all cookies from our website, you may not be able to use certain areas or services on the website.

5. Sharing and Disclosure

We do not transfer, sell or otherwise disseminate personal information to other companies and organizations including marketers and advertisers unless you expressly consent so. Please note however that we may disclose information if we are compelled to do so in compliance with a legal obligation, court order or law enforcement agency's request in relation to investigation of illegal activity.

6. Your Rights

You have the right to access your data and information we hold about you in connection with this Website. If you would like a copy of your personal information, please contact us by email at info@santakaterina.com and we will be happy to assist you.

If you think information we hold about you is outdated, erroneous, inaccurate or incomplete, you have the right to request for the updating, correction and/or deletion of such information.

7. Security

We strive to address information security and privacy concerns of our website users and visitors. We have configured our site to use standard Secure Socket Layer encryption technology which encrypts personal information entered on or transmitted through the site so that it is not readable by third parties. We are committed to protecting your personal information with appropriate security measures.

8. Data Retention

We only retain information which is necessary for performance of services and our contractual obligations. We may also retain information as is necessary when required to do so by law. We destroy and render useless all information which is no longer needed.

9. Marketing

We will not use or share your information for marketing purposes without your prior express consent. At times, we may give you the opportunity to opt-in to receive special offers and updates from us. You can withdraw your consent anytime by writing to us at info@santakaterina.com.

10. Third Party Links

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors.

11. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by email, or by any method we determine. Any changes we make to our Privacy Policy are effective as of the “Last Updated” date and replace any prior Privacy Policies.

12. Contact Information